Policies

  • “No-shows” are defined as instances in which a client fails to attend a scheduled appointment without providing prior notice of cancellation or rescheduling. A client is considered a no-show under the following circumstances:

    • The client does not arrive for their appointment and fails to notify the provider in advance.

    • The client arrives more than 10 minutes late without prior notice, at which point the session may be canceled at the provider’s discretion.

    • The client contacts the provider after the session start time to cancel.

    A no-show fee of $175 may be charged unless waived at the provider’s discretion due to extenuating circumstances.

    Clients must provide at least 24 hours’ notice to cancel or reschedule an appointment to avoid a no-show fee.

  • “Late cancellations” are defined as cancellations or rescheduling requests made without providing at least 24 hours' advance notice.

    A cancellation is considered late if:

    • The client notifies the provider less than 24 hours before the scheduled appointment time.

    • The cancellation occurs on the same day as the appointment unless due to an emergency or extenuating circumstances.

    • An appointment that was previously rescheduled (with the fee waived) is later canceled. In this case, the original late cancellation fee will be applied.

    A late cancellation fee of $175 may be charged unless waived at the provider’s discretion due to extenuating circumstances.

    Clients are encouraged to cancel or reschedule at least 24 hours in advance to avoid fees and support availability for others.

  • To ensure the health and safety of all clients and staff, please refrain from attending in-person sessions if you are feeling unwell. In such cases, we may switch to a telehealth session or reschedule for a later date.

    Clients who arrive displaying symptoms of illness or who disclose recent exposure to illness may be asked to wear a mask or reschedule. In certain cases, sessions may be shortened to allow time for appropriate cleaning and sanitization.

    This policy is in place to maintain a safe and respectful environment for everyone.

  • Telehealth services are available to clients who reside in Idaho. Services cannot be provided to clients located outside the state at the time of the session.

    • Clients must provide informed consent for telehealth services, including acknowledgment of the potential risks, benefits, and limitations.

    • Telehealth may not be appropriate for all presenting concerns. Suitability is determined on a case-by-case basis and is at the provider’s discretion.

    Technology & Privacy

    • Sessions are conducted through a HIPAA-compliant video platform to ensure confidentiality.

    • Clients are responsible for having a stable internet connection, a private and quiet environment, and access to necessary technology (e.g., computer, tablet, smartphone).

    • The use of public Wi-Fi is discouraged due to potential security risks.

    Session Expectations & Conduct

    • Clients must be fully present during sessions (i.e., not driving, multitasking, or engaging in other activities). If this condition is not met, the session may be considered a no-show and the applicable fee may apply.

    • If technical difficulties arise, a backup plan (e.g., switching to phone or rescheduling) will be discussed.

    • If a client is more than 10 minutes late due to technical issues, the session may be canceled at the provider’s discretion and late cancellation fees may apply.

    Emergency & Crisis Considerations

    • Telehealth is not appropriate for emergencies or crises requiring immediate support.

    • Clients in crisis should contact 911, 988, or proceed to the nearest emergency room.

    • Clients must provide their current physical address at the beginning of each telehealth session in case emergency services need to be contacted.

  • Provider-Initiated Cancellations:

    • If I need to cancel or reschedule an appointment, I will notify clients as soon as possible, ideally with at least one week’s notice unless due to an emergency.

    • I will make reasonable efforts to reschedule in a timely manner based on mutual availability.

    • No cancellation fees apply when the provider cancels a session.

    Illness or Emergency:

    • If I am mildly ill but able to work, I may offer telehealth in place of in-person appointments.

    • If I am too ill to provide services, sessions will be canceled and clients notified as soon as possible.

    • In the event of a personal emergency, I will contact clients to reschedule and strive to minimize disruption.

  • I understand that needs may arise between sessions. While I do not offer emergency or on-call services, I aim to maintain clear communication within appropriate boundaries.

    Non-Urgent Communication:

    • You may contact me via the secure client portal or email for non-urgent matters such as scheduling or billing.

    • If a response is needed, I typically reply within 2 business days.

    • Messages unrelated to these matters will be addressed during your next session.

    • Communication outside of sessions should be brief (under 5 minutes) and is not a substitute for therapy.

    Text Messaging:

    • Texting may be used for brief scheduling or billing-related questions.

    • Please note that text messages are not secure, and confidentiality cannot be guaranteed, although I will take reasonable measures to protect your privacy.

    • For clinical or private matters, use the secure client portal.

    • I do not conduct therapy via text.

    Social Media:

    • I do not communicate with clients via social media and will not accept friend or follow requests. This is to maintain professional boundaries and protect confidentiality.

  • If you are in crisis or require immediate support, please refer to your safety plan or contact 911, 988, or another emergency resource listed on the Crisis Resources page.

    I do not monitor messages continuously and cannot guarantee immediate responses. If frequent support between sessions is needed, we can explore additional care options or community resources.

  • If you are seen in a shared waiting room, I will not acknowledge you or our therapeutic relationship unless you initiate contact or it is time for your scheduled session. This is to protect your privacy and confidentiality.

    To maintain the flow of sessions and respect everyone's time, please note that even if I see you in the lobby early, your session will begin at the designated start time.

    I kindly ask that clients also be mindful of one another’s privacy while in shared spaces.

  • As a licensed master social worker, I adhere to the National Association of Social Workers (NASW) Code of Ethics. This code outlines the core values of the profession—service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence—and guides all aspects of my clinical practice.

    My commitment includes maintaining professional boundaries, respecting client confidentiality, providing culturally responsive care, and ensuring that services are delivered with integrity and in the client’s best interest.

    You are welcome to review the full NASW Code of Ethics.

  • At Evergreen Wellness Endeavors, I am committed to maintaining a safe, ethical, and professional therapeutic environment. If you have concerns about your care, I encourage open communication to resolve them respectfully and promptly.

    How to Submit a Complaint:

    • Speak with me directly during a session or through the secure client portal.

    • Submit a written complaint via email or mail, detailing your concern.

    • Request a referral to another provider if desired.

    Complaint Resolution Process:

    • Acknowledgment: You will receive confirmation of your complaint within 5 business days.

    • Review & Response: I will review your concerns and respond within 10 business days.

    • Further Action: If a resolution is not reached, I will provide information on external options, such as relevant licensing boards or professional organizations.